I hate to shop in big supermarket during weekend or festival season. The main reason is I just don’t like to joint the long queue at the cashier to settle payment for my purchase. Why should I wait ?
Do you notice that the casher actually spend quite a lot of time to pack the customers’ purchase into a plastic bag after bar code scan. To me, the process of putting all the goods into a plastic bag is a matter of time wasting process and it serve no value to the customers. I have to dispose most of the plastic bag that I collected from the supermarket because the size is not big enough for me to pack the household rubbish that I generated.
I strongly believe there is chance to improve cashier operation efficiency at least 30 – 40% if they willing to stop using plastic bag to pack customers’ purchase. Customers can just pick up the goods from the cashier after bar code scan, put it back to the trolley, make payment and go.
There are number of benefit for not giving way plastic bags;
- Higher casher equipment operation efficiency, lower operating cost
- Improve customer satisfaction by reducing queuing time
- Enhance company image as an environmental friendly organization
Now, the biggest challenge come. Are you willing to initiate change ?
